Your best kept secret? Crossroads!

In the following testimonials, Crossroads customers tell us how they feel about our stores. To add your voice, click here.

“I felt it to be a must to express myself and my experience at one of the Crossroads locations, to be specific, Griffith Park in Los Angles, Ca. It’s been over two years now since I discovered this amazing store. It’s such a pleasure to visit this location. Everyone is so welcoming, kind and yet professional. The Griffith Park team shows dedication and is hardworking with an outstanding customer service presentation. It makes it worth coming back to a business where people smile and put effort into helping you out. Please acknowledge the following team: Kristina, Lauren, Nwadi, Michelle, Charles, Edison, Kevin, Tess, Megan, Celist and excuse me if I missed anyone. In addition kudos to Colin at the Crossroads Sunset location in Los Angeles. In closing, I appreciate Crossroads and it’s amazing team.”
Erika Ortega Palomino – Los Angeles, CA – September 29, 2014

“PLEAASEEEEE bring a Crossroads to Boise, Idaho. We need you desperately!! At least I do… ”
Karlie – Boise, ID – September 11, 2013

“I went to the Crossroads location on West San Carlos Street in San Jose, CA today. I just want to say thanks for the great customer service from Sam who bought my clothes, and Tyler who rang me up. They were so cheerful and just were very accommodating and friendly. Top notch customer service is rare these days, you either only get great service in a high-end store ONLY if the salesperson thinks you have money, or you just end up with bad service at the more affordable stores because they can get away with it. I appreciate it when they flashed me that smile and treated me so nicely. I will be returning more frequently because of people like them.”
Megan Kao – San Jose, CA – August 13, 2013

“I just wanted to say that I really enjoy shopping at the Costa Mesa store, I think that the manager Ansley has done a really great job there, The staff is the best it’s been, the girls are really sweet. We love the newest girl Bridgett. Just wanted to let you know it’s a nice place to shop and that the manager and the girls there are very nice too.”
Catherine Edwards – Irvine, CA – August 8, 2013

“Let me tell you something, I LOVE CROSSROADS! I’ve never heard of or been to Crossroads, until this past weekend. My family and I drove from Gilroy to Santa Cruz for our President’s Day weekend. On Sunday mid-afternoon my daughter and I stumbled across Crossroads, and that is where I fell in love with the best store that I’ve been to in a while! The staff was unbelievably amazing! There was one young lady who helped me out in so many ways, I don’t remember her name but her red lips stood out, and because of her and her fellow coworkers, my trip was very enjoyable. I can’t wait to visit again, and visit the other Crossroads out there! Great job Crossroads and keep up the great merchandise and great prices.”
Kat – Gilroy, CA – February 19, 2013

“Today was the first time I had ever been to one of your locations. My friend took me to the Costa Mesa store where I found a pair of Seven for All Mankind jeans, a pair of Joes jeans, two blazers, and two dress all for a $100. I was amazed at how clean and organized everything was and how helpful the staff was. At checkout the cashier told us about your new Irvine location. My friend and i drove over there and I found 2 pairs of Seven jeans and a great top. The new store was very nice and again the prices were amazing.”
Patricia Anderson – November 1, 2012

“I want to say that I LOVE our Santa Cruz Crossroads. They have become my go-to store for fun, upscale, affordable clothes, shoes, bags, boots, scarves and more. I will check with Crossroads before going ANYWHERE else for something new.
I just can’t get enough of Crossroads – in fact I’m almost embarrassed to say I wish I could go in every day to check out the new merch. It is so much fun to find great deals and to say hello to my Crossroads friends (the staff).
Love the store; love the buy, sell, trade premise, can’t wait to stop by again soon for more cool stuff (I was there today on my lunch hour…)
Kudos to the Santa Cruz staff for making us all feel welcome!”
Nan Ferris – Santa Cruz, CA – October 11, 2012

“I was recently at the 1519 Haight St., San Francisco location and I was helped by a very courteous, personable lady by the name of Lydia. I hope she gets the recognition she deserves for putting the customer first and just being so kind and such a valuable asset to your company. It is a testament to what kind of store and company Crossroads is by having the best staff in place to assist their customers.”
Owen Vernon – Bismark, ND – October 3, 2012

“I moved to Downtown Seattle a month or so ago and had still not found any sort of clothing store that I liked besides F21 and H&M that could fit a college budget. My friends had visited the week before and sent me many pictures of the store of items that they could see me in. I finally decided to visit, and I could not have been happier when I walked into Crossroads! My friend was very sick of me after a while, I had to try everything on! The price ranges are perfect as well as the layout. It is easy to find what I am looking for, and fun to just browse :)
Kendra Ladd – Seattle, WA – August 9, 2012

“Today was my first time coming to this store. The quality was bar none. I was like a kid in a candy shop, I respect good quality. My son and I went to the Berkeley location. I found the cutest pair of purple shoes and my son who was dreading going to a consignment/used clothing store was elated with the brand new condition Creative Recs, brand new condition Levis and a sweat shirt he found that matched perfect. I was happy that he found stuff but I wish that I could have bought a few more items for myself. LOL I love this place so much that I am looking forward going to the other locations and hopefully even working here part time. 😉 Absolutely recommend!!!!!”
Carla Lewis – Fairfield, CA – July 29, 2012

“I just wanted to let you know that I visited your Costa Mesa location Saturday and I was very impressed. It was my first time ever visiting a Crossroads store, and I found it by chance. I am so happy I did though because I love it and appreciate what a great business you are running. I look forward to going there often in the future and recommending it to my friends. Thanks so much, keep it up!”
Emma Cummings – Mission Viejo, CA – April 23, 2012

“I recently brought a bag of my daughter’s clothing in to sell and had the pleasure of being told there was a 30 minute wait. I repeat…it was a pleasure. For the next 30 minutes I witnessed an exceptional employee perform her job…and it was like reading poetry. Ansley, I believe your store manager, juggled many tasks while making everyone she encountered feel like the only one in the room. She is a talented and gifted young professional and I just had to share my experience. Love the Crossroads concept and am a repeat seller!!”
Betty Terry – Newport Beach, CA – April 19, 2012

“I have shopped at your Market St. store for a number of years and after having seen several iterations of it – huge staff overhauls and transformations- I have to highly commend your hiring of Roseanne. She is highly professional, gracious, and productive and a huge asset to the Crossroads brand. #trendsetter!”
Marielle – San Francisco, CA – April 5, 2012

“I was so happy that a Crossroads opened here on the east side! I was in the store yesterday and all the employees were so fashionable and good looking as well as so friendly and helpful :) As I shopped, I marveled at the amazing selection. The buyers have done a superb job with this store’s inventory!”
Jennifer Lopez – Echo Park, Los Angeles, CA – March 16, 2012

“I have been shopping and loving your stores for years now, but I wanted to give special recognition to Philip who works in your West Hollywood store for his incredible level of professionalism and customer service. You really hit the proverbial lotto when you hired him. I am fond of many of your employees but Philip is a cut above. I was recently in Studio City and saw him working there for the day and hoped that he would be transferred there! He is one of the reasons I love shopping in that location now. Even when he is busy and multi-tasking he never loses his cool. You have a true gem there.
Julie Aaronson – Studio City, CA – October 2, 2011

“Love you guys!
Melissa – Linden, CA – July 24, 2011

“I have been a Crossroads shopper for a few years now, I love the Santa Monica store, the Fillmore store is so professional (gotta love the manager-Tricia), San Jose (San Carlos is my fave), and I even have some luck at the at the Berkeley store, but I just discovered the Santa Cruz Crossroads yesterday! I first of all never even thought that I would like anything they had (only cause I thought it would be full of surf gear) or let alone leave with spending almost 200 bucks (2 Pendleton flannels $16.50 each, a pair of G-star jeans $38.50, Cole Haan oxfords $25, a vintage vest $9, a brand new pair of Hundred jeans I never heard of $42.50, and a big smile on my face). The store could use a face lift in some areas, but the prices are by far the best out of any location that I’ve visited so far, and the staff were some of the nicest and most helpful associates I’ve had the pleasure of dealing with. The guy that was buying when I walked in was extremely cheerful and welcoming, and he seemed to be in charge cause he was buying quickly getting the cash register line down when the other cashier was a bit overwhelmed and dealing with a lady who was angry with him for not buying her clothes. But all the while he stayed cheerful which is very pleasant to be around when shopping. There was a associate named Linara who helped me find some great pieces, that girl was the best, I have never had a Crossroads employee actually walk up to me, and help me with picking out things that I liked without knowing me or my style, especially without me asking for her help. I will most definitely be going back there when I visit the boardwalk again! Bravo Crossroads! I love you guys because no one store is like the other; but they all have something that keeps people like me coming back. Keep buying and selling great stuff, and keep up the good work!”
George Scott – San Francisco, CA – July 19, 2011

“Lovely clothes.”
Jasmine Mendoza – Chicago, IL – June 25, 2011

“Whatever changes have been made in the last year to the Market Street location have been great! The staff comes across as super happy and friendly. I’ve sold to Roseann a few times and she’s always really nice, outgoing, and fair about her purchases. Keep up the good work!”
Summer – Oakland, CA – June 17, 2011

” I don’t usually do this but I felt that I really wanted to give Kevin in your West Hollywood store some wonderful feedback. With all the customers he sees every day, he always knows my name and has a smile on his face. He also remembers my taste and will direct me to goodies that he knows I love! I shop at all of your Los Angeles locations and love your store, but Kevin is a cut above the rest. He is always professional and appropriate. Please make sure he knows he is appreciated!”
Jane Siegel – Los Angeles, CA – May 9, 2011

” I just wanted to give credit where credit is due…the staff at the Silverlake-Griffith Park Crossroads are beyond wonderful. They have a positive attitude, they remember me every time I walk into the store and are never too busy to help me. I was in there last night and the two women spent a lot of time with me to help me with items behind the counter. I really want them to get credit where credit is due. Customer service is what sets you apart from the competition.”
Ann Aaronson – Studio City, CA – May 6, 2011

“Just wanted to give praise to your employees Renee, Sawna, and Kevin over at the West Hollywood store. They are always so friendly, helpful, and knowledgeable. Okay, just felt the need to express that. Thanks very much.”
H.K.- Los Angeles, CA – April 24, 2011

“I have been taking my clothes to consignment shops for years. I consistently have the most positive experiences at your store on Broadway. The girls working are always friendly and welcoming. I have gone to two other consignment shops in Seattle and experienced just the opposite. THANK YOU!!!”
Katie Larsen – Seattle, WA – April 8, 2011

“We love u Crossroads! My daughter and I dress so nice with your help. Thanks. U Rock!”
Lavena Lewis – Los Angeles, CA – December 10, 2010

“I was in your store on Santa Monica Blvd. this weekend and was very impressed at the level of service I received from Suzanne. I have been shopping at your stores for years now, but for the most part it is more of a “help yourself” kind of experience. Every time I shop this store Suzanne remembers me and often directs me to items that might interest me. I feel it is important to acknowledge great customer service and hope you share these comments with her.”
John Travers – North Hollywood, CA – October 11, 2010

“I just wanted to let you guys know that I have been to many, many consignment stores in my life, and this was one of the absolute best yet! I was in San Francisco on vacation, found an advertisement for Crossroads in a magazine, and went to the one located on Fillmore. After that one, I went to three more! They were amazing! The staff is personable, and the deals were to die for. I am coming back to San Francisco, for Crossroads Trading Company!!”
Olivia Corneau – Rockwall, TX – September 8, 2010

“I absolutely love how every outfit looks so pulled together without being extremely expensive! It definitely inspires my everyday wardrobe!!”
Hanna Reynoso – Belvidere, IL – August 21, 2010

“I live in Atlanta and have always shopped at Crossroads in the Castro whenever I am in San Francisco. Your fashion ALWAYS stands out wherever I go and I think you are simply fabulous.”
John Maxwell – Atlanta, GA – July 18, 2010

“Love what you represent, especially for youth entering college on a budget.”
Thelma Castillo – Canoga Park, CA – July 11, 2010

“I’ve sold a few items before and I just want to say what a wonderful job the people are doing. They are extremely friendly and knowledgeable.”
Jessica – Oakland, CA – May 22, 2010

“Finally found your store! Found some really nice jeans albeit a little long but who cares! =) Love the half off rack too! Now that I found it, will definitely come back! Crossroads is my new fave store! ”
Mae Figueras – Stockton, CA – May 11, 2010

“I sold 17 items at the Hawthorne Crossroads today, and traded them in for 4 fantastic pieces! A brand new Ann Taylor dress, a LOFT sweater, a Converse shirtdress, and the best: Brand new Sofft boots! I was so impressed with the staff, the cleanliness, the selection! I’ll be back, and will be blogging about my experience at Crossroads on my fashion blog shortly! Thanks for a fantastic first thrifting experience!”
Liz Rosas – Vancouver, WA – May 2, 2010

“Where do I begin? First of all I have been shopping & selling at Crossroads for more than 10 years–wow, time has gone by so fast. I love Joanna, she is the BEST district manager ever. No one comes close! Jen @ San Carlos & Adriane @ Blossom Hill are the BEST store managers and to all the staff members at both locations–y’all know who you are–you’re family to me! I’ve got so many great deals throughout all these years with them. I’m gonna stop there because I can go on forever!”
Valerie Banuelos, and the one and only “Abby” – San Jose, CA – April 5, 2010

“I went to Crossroads for the first time today. I was pleasantly surprised at how friendly the staff was. It was so refreshing! And I loved the clothes too. I got a great pair of designer jeans for $20! But most importantly, it’s so wonderful to have friendly people helping me.”
Julie – Sunnyvale, CA – February 19, 2010

“I just wanted to let you know the wonderful follow up by manager Marissa in Stockton. I had seen a new shirt, but needed a certain size. I asked Marissa to let me know if any more came in. This was before Christmas. I never heard back from her & when I would go in again, there was nothing to report. I actually had forgotten about this, until I went in 3 days ago & Marissa came out from the back with said shirt! Unfortunately, it was too big, but the fact that she kept up on it for almost 3 months was very refreshing. It’s so hard to find good customer service anymore.”
Jaye – Stockton, CA – February 16, 2010

“I just wanted to take a moment to tell you how wonderful your employee Ruth is at your West San Carlos, San Jose store. She’s taken care of me twice and both times she’s just been amazing. Thank you for hiring such a kind and helpful person!”
Erika Kellar – San Jose, CA – February 2, 2010