About Us

Fillmore & 5th

Town & Country Village
855 El Camino Real, Suite 88
Palo Alto, CA 94301

650.463.0060
tc503store@fillmore5th.com

Store Hours

Monday-Saturday 10am-7pm
Sunday 11am-5pm

Buying Hours

Monday-Saturday 10:30am-5pm

Due to fluctuations in staffing, Buying Hours are subject to change. Please call in advance to check availability: 650.329.8677.

My item is near the end of its consignment cycle. What should I do next?

You may contact the store by phone or email to check the status of your items and request a pick-up if desired. You must give us 24-hour notice when requesting to pick up your item.

How will I know if my items sell? Will I get a notification?

We do not send notifications when your individual items sell. You may call or email us during store hours for an update on your items. When you receive a check for sold items, you will see an itemized list of which items sold.

I missed the pick-up deadline for my item. Can I still retrieve it?

If you are unable to contact us before the pick-up date, your unsold items are subject to relinquishment as agreed upon in the consignment contract. If your item has not yet been picked up by our relinquishment affiliate and is still on premises, we will happily return it to you.

My items have been on consignment for a while. Why haven’t I received a payment?

Checks are mailed out every two weeks. Give us a call anytime and we will review your profile with you to find out which items have sold and which are still on the sales floor.

I’m moving. Can I update my address?

Yes, you can update your address with us at any time. Payments are mailed every two weeks, so please contact us as soon as possible to help us get you your check on time and at the correct location.

My check is damaged/lost.

If your check is damaged, bring it to the store and we will issue you a replacement. Please call ahead of time so that we can prepare your new check.

Can I pick up my check in person or receive store credit instead?

If you prefer not to receive your check by mail, we can have it sent to the store for pick-up instead.

Do you accept donations or offer donation receipts?

We do not accept donations or offer donation receipts.

Can you authenticate my designer handbags or offer an appraisal?

All high-end items brought in for consignment are reviewed by senior management and checked for authenticity using a variety of sources and brand-specific checklists. We do not offer appraisals for non-consignors. Please contact your handbag’s designer for their valuation.

Why is there a surcharge added to my purchase? Why not just increases prices like other businesses?

As a resale fashion retailer, Fillmore & 5th has a very unique business model. Unlike traditional retailers with large pricing mark-ups and centralized corporate buying, we cannot simply build in price increases to offset changes in our store costs. Instead, store buyers purchase clothing directly from the public, evaluating and pricing every piece based on condition, style and seasonality. There is no way for us to consistently manage price increases across the board. We’re committed to keeping our prices low because it’s something that our customers expect from us. We understand that this is a different solution, but we’ve decided it’s the most straightforward and transparent way for us to address the rising cost of doing business. We’re also convinced that this solution costs our customers the least.

Contact Us

Questions, comments or just want to say hello?
Send us a message and we’ll get back to you as soon as we can.