Buy, Sell, Trade
Selling & Shopping
All Crossroads stores will be closed Thursday, November 26th.
COVID-19 UPDATE: To protect the health of our staff and customers, we’ve implemented important temporary changes to our selling and shopping experience.
NEW SELLING PROCEDURES:
- All of our stores are offering two ways to sell: in-person by appointment and drop-off without an appointment. Please call local store to make appointment.
- Sellers may bring up to 50 items to sell. Call local store regarding more items. Please bring only laundered items.
- Sellers must be 18 or older with a valid government-issued photo ID.
- Check out 4 Ways to Sell below to learn more about selling.
NEW SHOPPING PROCEDURES:
- Reduced store capacity, managed by door greeter.
- Masks required by all employees and customers. See below for guidelines.
- All clothing we purchase is quarantined off sales floor overnight.
- Fitting rooms currently closed.
- Items with tags attached and original receipt may be returned within 10 days for store credit, cash, or credit/debit card refund. Consignment items are final sale.
- In-store social distancing reminders.
- Contactless credit card payments strongly encouraged. Cash, trade and gift cards still accepted.
- No large bags allowed in store.
OTHER SAFETY PRECAUTIONS:
- Employees participate in daily health screenings.
- Increased disinfection practices in all areas of the store
Mask Guidelines:
We require that all staff & customers wear masks that meet CDC guidelines:
- Have two or more layers of fabric that completely cover nose & mouth
- Fits snugly against sides of face without gaps
STYLES OF MASKS NOT PERMITTED:
- Gaiters or bandanas
- Face shields worn without mask
- Masks with exhalation vents or valves
Buy, Sell, Trade
4 Ways To Sell
Ways To Sell
In Store
All of our stores are offering appointments to sell in-person (except our outlet store in Stockton, CA). We evaluate and price clothing on the spot and you’ll receive either cash or trade right away. Call your local store to make an appointment.
We are encouraging social distancing and welcome you to look around the store while we complete the buy.
Ways To Sell
Drop Off
All of our stores are offering drop-off service (except our outlet store in Stockton, CA). Simply let a buyer know you’d like to drop off your items, complete a brief form and be on your way. Sellers have option to return for cash or trade after 48-72 hours (varies by store), or have trade held on file until their next visit. Sellers must return to collect their unpurchased items within 3 days or may opt to have them donated.
Ways To Sell
Don’t have a Crossroads in your neighborhood? You can still sell to Crossroads with our mail-in service. Request a bag and we’ll send you a roomy one with a pre-paid return shipping label. If this is your first experience selling clothing, we recommend reviewing our Selling Guide carefully.
Buy, Sell, Trade
What You Get
Trade
When you trade at Crossroads, you’re choosing to receive trade credit that’s good at any of our stores. We pay 50% in trade of what we price your items to sell for in the store.
Cash
When you sell your clothes for cash in our stores, you receive payment on the spot. We pay 30% in cash of what we price your items to sell for in the store.
Buy, Sell, Trade
What We’re Looking For
Clean
Do you buy dirty clothing? Neither do our customers. We can only accept clean, unstained, odor-free items in excellent condition.
Current
Just like you, our customers want on-trend, in-style items. So bring us that amazing designer dress you bought that doesn’t quite fit, but leave your vintage sweater collection at home.
Condition
Details matter! If it’s missing a button, has a tiny tear or the zipper’s broken, we can’t take it. It pays to make sure your items are in great shape.