Crossroads FAQ

Answers to your Questions

Are there any restrictions on selling my used clothing?

To sell us clothes, you must be at least 18 (or accompanied by an adult) and present a valid photo ID (driver’s license, passport, state or US military ID).

What is your return policy?

Items with tags attached and original receipt may be returned within 7 days for store credit. Consignment items are final sale.

What brands of used clothing do you buy?

From Zara to Zac Posen, we buy the brands and designers that are popular today. We don’t keep a strict list of what labels we do and don’t buy, but some labels and designers that our customers want right now are Lululemon, Louis Vuitton, Anthropologie, Urban Outfitters, Topshop, Levi’s, Gap, Tory Burch, Kate Spade, Burberry, Madewell, Zara, Vince, All Saints, Free People, Frye, J Crew, DVF, Rag + Bone, Alice + Olivia, Prada, Christian Louboutin, Alexander Wang, Coach and many more. Most importantly, we buy items that are in excellent condition, in season and on trend.

Do you buy clothing out-of-season?

We buy items that are in-season: coats and warm clothes in the winter, lighter items in the summer.

What sizes do you buy?

As a general rule, we buy sizes 2-14 in women’s and up to a 38” or XL in men’s. A few of our stores do buy sizes outside of this range. Please contact your local Crossroads to find out if they do.

Do you buy shoes or accessories?

We buy, sell and trade shoes, purses, belts, hats and other accessories. We do not purchase jewelry.

Do you guarantee the authenticity of your designer merchandise?

Yes, to the best of our knowledge. Crossroads buyers are trained in-house on the best practices for authenticating popular designer items.

I represent a brand. How can I sell my line to Crossroads?

Please send an email to and include info about your line and jpegs or a website link.

Why do some stores have a Living Wage Surcharge? Why not just increases prices like other businesses?

As a buy-sell-trade fashion retailer, Crossroads has a very unique business model.  Unlike traditional retailers with large pricing mark-ups and centralized corporate buying, we cannot simply build in price increases to offset changes in our store costs.  Instead, store buyers purchase clothing directly from the public, evaluating and pricing every piece based on condition, style and seasonality.  There is no way for us to consistently manage price increases across the board.  Besides supporting minimum wage increases for our employees, we’re committed to keeping our prices low. This is something that our customers expect from us.  We understand that this is a new solution, but we’ve decided it’s the most straightforward and transparent way for us to address these rising costs. We’re also convinced that this solution costs our customers the least.

What is your privacy policy?

Please see our Policy Notice below, which covers our privacy policy. If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at

Privacy Notice

This privacy notice discloses the privacy practices for It applies solely to information collected by this website. It will notify you of the following:

-What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

-What choices are available to you regarding the use of your data.

-The security procedures in place to protect the misuse of your information.

-How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via our website or by emailing

-See what data we have about you, if any.

-Change/correct any data we have about you.

-Have us delete any data we have about you.

-Express any concern you have about our use of your data.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Some of our business partners may use cookies on our site. However, we have no access to or control over these cookies.

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Any unanswered questions?