Answers to your Questions
Are there any restrictions on selling my used clothing?
To sell us clothes, you must be at least 18 (or accompanied by an adult) and present a valid photo ID (driver’s license, passport, state or US military ID).
What is your return policy?
Items with tags attached and the original receipt may be returned within 7 days for store credit. Consignment and half-off items are final sale.
SPECIAL NOTE: For stores with temporarily closed fitting rooms due to safety precautions around COVID-19, returns are extended to 10 days and may be refunded in store credit, as well as cash or credit card. Consignment and half-off items are final sale.
What brands of used clothing do you buy?
From Zara to Zac Posen, we buy the brands and designers that are popular today. We don’t keep a strict list of what labels we do and don’t buy, but some labels and designers that our customers want right now are Lululemon, Louis Vuitton, Anthropologie, Urban Outfitters, Topshop, Levi’s, Gap, Tory Burch, Kate Spade, Burberry, Madewell, Zara, Vince, All Saints, Free People, Frye, J Crew, DVF, Rag + Bone, Alice + Olivia, Prada, Christian Louboutin, Alexander Wang, Coach and many more. Most importantly, we buy items that are in excellent condition, in season and on trend.
Do you buy clothing out-of-season?
We buy items that are in-season: coats and warm clothes in the winter, lighter items in the summer.
What sizes do you buy?
As a general rule, we buy sizes 2-14 in women’s and up to a 38” or XL in men’s. A few of our stores do buy sizes outside of this range. Please contact your local Crossroads to find out if they do.
Do you buy shoes or accessories?
We buy, sell and trade shoes, purses, belts, hats and other accessories. We do not purchase jewelry.
Do you guarantee the authenticity of your designer merchandise?
Yes, to the best of our knowledge. Crossroads buyers are trained in-house on the best practices for authenticating popular designer items.
I represent a brand. How can I sell my line to Crossroads?
Why do some stores have a Living Wage Surcharge? Why not just increases prices like other businesses?
As a buy-sell-trade fashion retailer, Crossroads has a very unique business model. Unlike traditional retailers with large pricing mark-ups and centralized corporate buying, we cannot simply build in price increases to offset changes in our store costs. Instead, store buyers purchase clothing directly from the public, evaluating and pricing every piece based on condition, style and seasonality. There is no way for us to consistently manage price increases across the board. Besides supporting minimum wage increases for our employees, we’re committed to keeping our prices low. This is something that our customers expect from us. We understand that this is a new solution, but we’ve decided it’s the most straightforward and transparent way for us to address these rising costs. We’re also convinced that this solution costs our customers the least.
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