Our goal is to buy as much as we can from every person who comes in to sell. Buyers take into consideration the overall condition, season, and style of an item, in addition to knowledge about current stock levels and what our customers are actively buying. We will pass on items we know are not currently selling well in our stores.

You are always welcome and encouraged to ask your buyer any and all questions you have about the selling process, including what they’re taking, how they’re pricing, why they’re passing, and what we’re looking for.

Since all buying decisions are made in person at our selling counters, we are unable to provide selling estimates or confirm if we would buy an item over email. Please bring your items to your local Crossroads to have one of our knowledgeable Buyers assist you.

To get an idea of what we’re looking for, check out our latest Selling Guide.

Our buyers purchase what they know will work best for their specific location based on current inventory, what’s selling, and what’s not selling. You’re always welcome to ask our buyers any questions about why they passed on items, or what specific items or brands they’re looking for.

We buy on-trend men’s and women’s clothing, shoes and accessories. We do not buy children’s items, formal wear, traditional business wear, intimates, items with extreme wear or counterfeit items.

We offer consignment on luxury, collectible or designer goods. When you choose to consign your items, you’ll get paid when the items sell instead of right away. Payouts for consignment items range from 50-70%, depending on the selling price. If you have an item you’d like to consign, talk to your Buyer.

We buy the brands and designers that are popular today. We don’t keep a strict list of what labels we do and don’t buy, but some labels and designers that our customers want right now are Anthropologie, Ralph Lauren, Free People, Levi’s, Sezane, Ganni, Everlane, Aritzia, The Row, Vince, The Northface, Salomon, Carhartt, Essentials, Moncler, Rick Owens, Jaded London, Miaou, Zadig & Voltaire, All Saints, and many more. Most importantly, we buy items that are in excellent condition, in season and on trend.

We buy based on the trends and styles selling well for us, and are sometimes more selective on brands with a lower original retail value. You may see some of those brands in our store, but ultimately our buyers will purchase what they know will work best for their specific location.

We are always looking for current, trendy, and contemporary items in all sizes. We also take style, condition, and label into consideration when making our final buying decisions.

Crossroads does not knowingly buy counterfeit goods. Our buyers are trained to spot fakes and make sure not to buy them.

Sometimes our Buyers will ask for additional authentication materials or proof or purchase before buying or consigning a designer item. Getting this information allows us to answer customer questions on behalf of you, and to price your item higher so you earn more.

We do not take donations after you sell in person. Those items will be returned to you.

It’s our standard procedure for Buyers to price and sensor items as they go, and all items are available for sale immediately. If you would like to know pricing before we sensor items, or have any questions about the selling process or our buying decisions, just let your buyer know at the start of your buy.

We understand how it can be confusing if we pass on an item similar to something you see on our sales floor. If an item is still on our sales floor, it means it hasn’t sold and may not be what our customers are looking for.

We may also pass if we currently have more than enough of a certain style, or based on seasonal considerations.

We try our best to have quality control at our counters and never intentionally sell damaged items.

There is no limit to how many items you can bring in to sell, although if it’s your first time selling we recommend you sort through your items and bring a manageable selection of items for us to look through.

Keep in mind, you’ll have to bring in and take back anything we don’t buy, which is why it’s helpful to start with a smaller selection.

It is most efficient for our Buyers to evaluate your items if they are neatly folded in bags, rather than on hangers. We may dispose of hangers if you do bring them in.

Our buyers are trained to purchase items they know will work best for their specific location based on current inventory, what’s selling, and what’s not selling. What may sell well in one location may not sell well in another.

Yes! Sell to Crossroads without making a trip to the store with our Sell by Mail program. Send us your clothing, shoes and accessories in a pre-paid UPS bag. Receive cash or trade for the items we buy in! Learn more here.

We also offer drop-off selling at select stores. Bring your items in, fill out a form and return for your payout. Learn more here.

Our goal is to deliver excellent customer service and for each customer to leave with a clear understanding of what we buy and why. If you ever have any questions, feel free to ask our Buyers in-store. If you would like to share feedback about your in-store experience, you are welcome and encouraged to ask for a manager to share your thoughts in person. Sharing your feedback with a manager allows us the chance to learn where we can improve. It also typically leads to the quickest response and results. Otherwise, if you have additional questions, would like to share feedback, or be contacted by a member of senior management, please email comments@crossroadstrading.com.